1) How much of the shipping fee?
The shipping fee to is $12-$18, no matter how many items you order. except some remote countries, shipping maybe a bit higher.
2) How long you can get the package?
The shipping time about 5 to 7 days by DHL or Fedex after shipping out, EMS takes
3) May I get the free gift?
Each order gets 1 free hat if send payment in western union, or you can contact our customer service and send us your option.
4) How to track the package?
EMS:
http://www.ems.com.cn/english.html.
DHL: http://www.cn.dhl.com/zh.html.
Chinapost:
http://www.sao.cn/en/index/home.jsp
Fedex:
http://www.fedex.com/fedextrack/?action=track
5) Where should I send the MTCN number?
You can send me the mtcn number with the order number to: service@nicehats.cn
6) What’s the payment method?
We accept zelle, transfewise or western union, but prefer transfewise or zelle now.
7) What should you do when something is not in stock?
You can pick other items with the same price for replacement. The more choices, the better.
8) When we ship your order?
When we get the payment from the customers, we need 3-4 days to prepare the order.
When we ship, we will email you the tracking.
9) Can we ask refund if did not receive the order?
Sorry, currently we dont have refund. If the package got lost or seized by customs, we would resend ONCE again.
